LA Metro plans to start implementing the following parts of the 2020 plan by the end of this year:
- Elevator attendant pilot program – will place attendants at select elevators in the Metro system to keep them clean and safe for seniors, people with disabilities, and travelers with luggage.
- Rescue ride pilot program – assists customers impacted by missed buses in real-time by offering them a free ride code for an on-demand shared ride service to help them complete their trip.
- Flexible dispatch pilot program – will expand and enhance homeless outreach teams and use unarmed security ambassadors to assist those experiencing homelessness.
💬The Customer Experience Plan will be updated annually, and LA Metro wants your feedback to inform the plan and keep it updated to current conditions!
📝 Submit your comments on how LA Metro can continue to improve here: metro.net/cxfeedback.
You Ride, We Guide.