MTA survey

March 25, 2021

    MTA Customers Count & COVID Travel Survey

    The survey is open!

    “We want to hear from you whether or not you’ve been riding. You can take the survey anytime, 24/7, now through Sunday, March 28.

    Complete the survey and we’ll enter you into a drawing to receive free rides. More importantly, and especially during these challenging times, you’ll be giving us valuable feedback that we can share with our team to make your ride better now and in the future.” -MTA


    March 25 (Overnight): Westbound Trains To Bypass Kew Gardens, Forest Hills & Woodside Stations

    From midnight through 4 AM on Thursday, March 25, westbound Main Line trains (excluding Port Washington Branch trains) will bypass Kew Gardens, Forest Hills and Woodside stations, as LIRR forces perform trackwork.

    Westbound customers planning to exit at Kew Gardens, Forest Hills and Woodside can remain on the train until it reaches Penn Station, and then head east on the next eastbound train at no additional charge. Eastbound service to/from Woodside, Forest Hills and Kew Gardens is scheduled to operate normally.

    As an alternative, NYC Transit will cross-honor LIRR tickets for substitute subway service at JamaicaKew Gardens-Union TurnpikeForest Hills-71st Ave and 61st Street-Woodside during the following time period:

    • 12 AM – 2 AM, Thursday, March 25

    The subway is closed daily, from 2 AM – 4 AM, for enhanced cleaning and disinfecting.

    Starting Your Westbound Trip on Long Island?
    Westbound customers from Long Island traveling to Kew Gardens, Forest Hills or Woodside can transfer to the  subway line at Jamaica Station, where NYC Transit will cross-honor LIRR tickets. During the overnight subway shutdown between 2:00 AM and 4:00 AM, take the Q60 bus from Jamaica to Kew Gardens, Forest Hills and Woodside or remain on your LIRR train to Penn Station, and then head east on the next eastbound train at no additional charge.

    Starting Your Trip at Kew Gardens or Forest Hills?
    Westbound customers at Kew Gardens and Forest Hills can board the subway at Kew Gardens-Union Turnpike or Forest Hills-71st Avenuewhere NYC Transit will cross-honor LIRR tickets.

    Starting Your Westbound Trip at Woodside?
    Westbound customers at Woodside can take a Port Washington Branch train to Penn Station. Port Washington Branch trains will continue to stop at Woodside.  As an alternative, you can take the  subway line to Manhattan.


    Monday, March 29: New Timetables in Effect

    Starting Monday, March 29, new LIRR timetables will take effect on all branches. Off-peak fares will remain in effect on all trains, even during traditional peak hours.

    The new timetables restore weekday service to levels similar to what had been in effect from January 25 – March 5, 2021. Printed timetables will not be distributed. Click here to view timetables for your branch.

    Branch-Specific Advisories:

    • Port Washington Branch:  Hourly service will remain in effect during Off-peak hours, and there are some changes to Peak departure times and stopping patterns, given the concrete tie installation project now underway between Mets-Willets Point and Bayside. This work, which will improve the safety and reliability of our track infrastructure, currently limits us to the use of a single track between these stations.
    • Hempstead Branch: During the evening rush hour, the 5:38 PM train from Penn Station to Hempstead will instead temporarily depart from Atlantic Terminal at 5:46 PM due to trackwork. A connecting train from Penn Station is scheduled to depart at 5:33 PM; change at Jamaica for service to Hempstead.