As the highly contagious Omicron variant has led to the rapid and unprecedented spread of the COVID-19 virus in San Francisco, more than 100 SFMTA staff have contracted COVID since late last month. Combined with pre-existing staffing shortages, this has led to an increase in missed Muni service.
Currently, Muni is missing up to 15% of scheduled service, which means that riders may need to wait longer than usual for their bus or train.
Stay updated with changes using Real Time and Service Alerts in the app.
Service alerts are shown as different colored icons, beside the affected line:
- Red: Severe change, usually no service in some of the stops or the entire line
- Yellow: Moderate or minor changes
- Blue: Other effects or notices from the transit agency
Tapping on these icons will show you more information on the nature of these changes.
Where can I see these icons?
➔ Searching for lines on the Line tab – Tap the Line tab on the bottom of the screen to see all the city’s lines, arranged by transit types. Lines with Service alerts will have the colored icons next to them.
➔ Looking for the route for you – After picking your trip’s start and finish points, you will get several suggested routes. If any of the lines along your route has a Service Alert – you will see the icon on the line number on the route preview.
When one of the lines in any of the routes has a Service Alerts, you will see the icon on the affected line.
➔ Getting notifications in advance – If there’s a line you regularly use, you can save it as a Favorite, and we will notify you of any Service Alerts you might have. Alternatively, once you tap on the colored icon by an affected line you can turn on the toggle “Notify me about future service alerts to my line” to add the line to your Favorites.
➔ Side Menu -Tap Agency Alerts on the side menu (under the three lines on the top left of every screen) to see all changes to all lines in your city, arranged by transit agency.
Tip: Some transit agencies have Twitter feeds, with updates on their lines service conditions. If any of these agencies operate in your city, you can see these updates at the top of the screen on this tab.
You Ride, We Guide.