A Message to SEPTA & Moovit Users:
Record breaking ridership in recent years has demonstrated that SEPTA Regional Rail service is valued highly in this region! With this growth has come great pressure on stations, vehicles, and infrastructure. We face real challenges that impact overall satisfaction and loyalty:
Refining schedules to address travel demand, on-time performance, construction projects, and expanding markets
Improving real time communications
Maintaining a state of good repair for stations and infrastructure
Personnel allocation and training
Introducing new technology
Renewing and improving the service fleet
Redefining our partnerships with other regional train operations (Amtrak and the freight carriers)
Challenges including issues with the Silverliner V fleet, the onset of Slippery Rail season, the recent Transit Service Interruption, and the continued implementation of Positive Train Control individually and collectively have impacted Regional Rail performance and service. The goal is to find solutions for specific events, while building a comprehensive improvement plan that balances safety, service, and on-time performance.
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