TTC is expanding their TTY telecommunication system by implementing “Voice to TTY” relay service. This means that customers may now use TTY-enabled devices to directly access more TTC departments, in addition to the Customer Service team, by telling a TTY relay service operator the TTC number they wish to call.
-> What is a TTY relay service?
A telecommunication relay service is an operator service that allows people who are deaf, hard of hearing or experiencing difficulty with speech to place calls to standard telephone users via a keyboard, assistive device or smartphone enabled with TTY mode. This system is more efficient as recipients of calls are not required to have a TTY-enabled device to communicate. All major Canadian telecommunications companies provide this service free of charge.
-> What is the function of a relay service operator?
The relay service operator is there to assist with communication between customers using TTY-enabled devices and TTC personnel. Calls placed through a relay service are confidential as relay service operators follow a strict code of ethics and records of conversations are not retained.
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