Charlie Card Store Closure

September 24, 2020

    Due to the COVID-19 outbreak, the CharlieCard Store is closed until further notice.

    Covid 19 has taken a toll on many families, individuals and businesses. The T has reduced paper ticket Fares to match those of the Charlie-card, this way everyone can ride at a lower price. If you are experiencing issues with your Charlie Card please follow these instructions: 

    “If you need assistance with your CharlieCard, please call Customer Support at 617-222-3200.

    • Replace a lost, expired, or damaged Senior, TAP, Blind, or RIDE CharlieCard: Contact Customer Support to request a replacement.
    • Request a Senior, TAP, or Blind CharlieCard: Some applicants are automatically eligible with supporting documentation, and others will have to apply by submitting a TAP application completed by a licensed healthcare professional.
    • Apply for a Senior CharlieCard: Attend a Senior CharlieCard event to avoid traveling into Boston.
    • If you have questions about fares in light of the Coronavirus outbreak, visit our Fares FAQ.

    For more information or questions please email A team member will reach out to you within 3 – 5 business days.”

    Monday – Friday
    8:30 AM – 5 PM

    617-222-5854 (TTY)

    7 Chauncy Street
    Boston, MA 02111

    Safe Travels, 

    The Moovit Team