COVID-19 Service Information Update

April 1, 2020

    Public Transport Timetables

    The government announced that New Zealand has moved to Alert Level 4 at 11.59pm on Wednesday, 25 March 2020. The timetables below are valid from Thursday 26 March 2020 until further notice.

    Bus services

    Bus services will largely operate according to weekend timetables. Some services will be removed (Such as school buses and Skybus) while services to key medical centres will retain regular or more frequent services.

    Bus timetables here


    Train services

    During COVID-19 Alert 4, AT trains services will be running to the Sunday timetable. Some additional early morning train services have been added to ensure essential workers can get where they need to be. The below times are the departure point are from the start point on each line:

    • Eastern Line:
      • To Britomart – 5:53am, 6:53am
      • To Manukau – 5:46am.
    • Southern Line:
      • To Britomart – 5:34am
      • To Papakura – 5:40am.
    • Western Line:
      • To Britomart – 5:10am (Departs from Henderson).



    The Birkenhead, Bayswater, Stanley Bay and Gulf Harbour services are cancelled. Remaining services will operate to a reduced schedule.

    Ferry timetables here

    Note: some key ferry services such as those to Waiheke and Devonport are not contracted or managed by AT. However, Fullers 360 have advised that they will also be providing free travel to Waiheke and Devonport.

    These timetables will be maintained until the Government announces a reduction of the COVID-19 Alert Level or advises otherwise.


    We will be monitoring these services and changes may continue to be made to timetables. Please note that due to the rapid development of these timetables digital information boards at our facilities will not have the most up to date information. We suggest you refer to the information and plan your journey ahead. We hope you will bear with us while we endeavour to maintain services during this time


    Tips for travelling safely on public transport

    New Zealand is now at Alert Level 4. At Level 4, you should not travel unless your journey is absolutely essential. Public transport services will only be available for those working in essential services, for medical reasons, to access essential services including getting to and from the supermarket, and to move essential goods. For details on what is considered an essential service visit the  COVID-19 government page.

    Important changes to how we travel on buses

    Follow these tips along with Ministry of Health guidelines to keep safe while using public transport.

    • In alignment with new national policy while at Alert Level 4, all public transport (bus, trains and ferries) contracted by AT will be free from the morning of Thursday, 26 March.
    • From 11.59pm on Wednesday, 25 March 2020 public transport services will only be available for those working in essential services, for medical reasons, to access essential services including get to the supermarket, and to move essential goods. For details on what is considered an essential service visit the COVID-19 government page.
    • You must now use the rear door to get on and off the bus. This is to help ensure everyone is kept as safe as possible by minimising the physical contact between customers and bus drivers.
    • While travel will be free people should continue to tag on and off using their AT HOP card. This will allow Auckland Transport to monitor passenger numbers and make fast adjustments to services if required due to changes in demand.
    • Essential workers may be asked, while travelling, to show who they work for. Where practical people should carry some form of identification showing who they are, who they work for, and their job (e.g. a business card, letter from their employer, or other work ID).
    • If you use a wheelchair or other mobility device, or require driver assistance, you can still use the front door.
    • If you do have to travel, please stay at least 2 metres apart from others. Look out for stickers telling you where to sit which we will be adding to services.

    If you do need to use Public Transport for Essential travel, here are some useful tools:

    • Where possible, we ask that you use an AT HOP card to travel.
    • Download the AT Mobile app for the latest notifications. AT Mobile is the best way to keep up to date with alerts on disruptions and changes to services.
    • By saving your regular journeys and stops in AT Mobile, you will also receive alerts and information specific to the services and stops you use. Watch this short video on how to save stops. We need your permission to send these notifications, so please remember to turn this on when opening AT Mobile for the first time. Watch this short video on how to save stops.


    Tips from the Ministry of Health and Ministry of Transport

    Call Healthline on 0800 358 5453 if you have any symptoms and have been to any countries or territories of concern or have been in close contact with someone confirmed with COVID-19.

    • Avoid touching your eyes, nose or mouth.
    • Wash your hands with soap and water often, for at least 20 seconds.
    • Cough or sneeze by covering your mouth and nose with tissues. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow.
    • Use an alcohol-based hand sanitiser with more than 60 percent alcohol.
    • Try to avoid close contact with people who are unwell.
    • Clean and disinfect frequently touched surfaces and objects, such as doorknobs


    Auckland Transport also welcomes guidelines released today from the Ministry of Transport about using public transport in light of COVID-19.

    The ministry says it is safe for Aucklanders to continue to use buses, trains and ferries as long as they are feeling well. If you don’t feel well, stay home to help limit the spread of any virus.

    This recommendation is supported by the Ministry of Health which has made it clear there is no link between using public transport and confirmed cases of COVID-19 in New Zealand.

    The Ministry of Transport recommends people take extra measures to help reduce the spread of COVID-19 such as:

    • Avoid close contact (within 2 metres) with people with cold or flu-like illnesses.
    • Cover coughs and sneezes with disposable tissues or clothing. Place tissues in a rubbish bin if possible.
    • Wash hands for at least 20 seconds with water and soap and dry them thoroughly:
    • before eating or handling food
    • after using the toilet
    • after coughing, sneezing, blowing your nose or wiping children’s noses
    • after caring for sick people.


    Source: Auckland Transport