Special Ticketing Arrangement for City Saver and Monthly Pass Extra
As passengers’ travelling pattern might have been impacted by the pandemic, MTR Corporation had announced on 31 July 2020, that it will extend the validity of the remaining trips of the MTR City Saver and make special ticketing arrangements for passengers purchasing or holding the Monthly Pass Extra in an effort to ride out the trying times with the public.
As passengers might have reduced their travel frequency because of various factors including the work-from-home arrangement of the Government and the private sector since mid-July. Holders of MTR City Saver expiring between 13 July and 31 August 2020 may present the expired MTR City Saver at the Customer Service Centres at designated stations from 15 August to 14 October 2020 for verification and replacement. Eligible holders will be provided with a new City Saver carrying the remaining trips. The new City Saver must be activated within 14 days of replacement and is valid for 40 days upon activation. If passengers are unable to present their expired MTR City Saver, they can provide the receipt of purchase, the City Saver number or other relevant proof and MTR staff will try their best to assist.
Meanwhile, when passengers purchase the September 2020 Monthly Pass Extra between 25 August and 7 September 2020 at Customer Service Centres or via MTR Mobile, they will be offered a $50 MTR Shops Cash Coupon or a $50 convenience store cash coupon. For passengers who hold the July or August 2020 Monthly Pass Extra but decide not to purchase one for September, they will also be offered a $50 MTR Shops Cash Coupon.
Details of the arrangement as below:
A. Arrangement for Extending the Validity of the Remaining Trips of MTR City Saver
| Expiry Date of MTR City Saver | Period for Validity Extension |
| 13 – 31 July 2020 | 15 August – 14 September 2020 |
| 1 – 31 August 2020 | 15 September – 14 October 2020 |
B. Redemption arrangement for passengers who purchase the September 2020 Monthly Pass Extra
| Channel of Purchase | Redemption Method and Period | Cash Coupon |
| Customer Service Centre | Cash coupon will be offered for purchase of Monthly Pass Extra during 25 August – 7 September 2020 | One $50 MTR Shops Cash Coupon |
| MTR Mobile (for registered users of MTR Mobile) | eCash coupon will be automatically transferred to user’s account in September for purchase during 25 August – 7 September 2020 | One $50 convenience store cash coupon (applicable to shops at MTR stations only) |
| MTR Mobile (for non-registered users of MTR Mobile) | Registration at Customer Service Centres during 8 – 22 September 2020 after purchase via MTR Mobile | One $50 MTR Shops Cash Coupon |
C. Redemption arrangement for passengers who hold the July or August 2020 Monthly Pass Extra but decide not to purchase one for September
| Redemption Method and Period | Cash Coupon |
| Registration at Customer Service Centres during 8 – 22 September 2020 | One $50 MTR Shops Cash Coupon |
For more information, please visit MTR Corporation’s Website