New control room to monitor public transport violations in Delhi

January 18, 2018

    NEW DELHI: If you travel by an autorickshaw, bus or taxi your ride will become much safer soon! The Transport Department’s helpline will now track complaints from commuters in real-time from an operations control room. The Transport Department is setting up the new control room at the department’s headquarters in north Delhi’s Civil Lines.

    The Current Helpline Scenario:

    Currently, when a call is made to the transport department’s helpline “42400400”, the complaint is registered but the compilation of all complaints is sent to the department’s headquarters only a day later.

    The new Helpline Scenario:

    This is all going to change soon, as the helpline will now monitor calls in real-time! The department’s operations control centre is now almost ready and the Transport Department will┬álaunch it later this month (January). Transport officials claim is the first of its kind in India!